Artificial intelligence
An intelligent robot lawyer – really?
Recently I encountered a tweet about a “robot lawyer” called LISA and took the bait: “Can someone please explain to me how this differs from document assembly we’ve had for decades? Intelligent? Robot? Lawyer?” Robot Lawyer LISA is a document assembly tool with a single form (an NDA). For what it is – consumer-facing document […]
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Legal Web Watch April 2017: Robots and the law
Legal Web Watch April 2017. Legal Web Watch is a free email service which complements the Internet Newsletter for Lawyers. To receive Legal Web Watch regularly sign up here. I don't know about you, but I have had enough of "robot lawyers". It's not that I have anything against robots, it's that the term "robot […]
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Chatbots for customer service
Does your law firm find call handling a challenge? Do you sometimes find yourself losing out on leads because your fee earners do not have enough time to follow up on enquiries? Many solicitors struggle to find the time to respond effectively to new enquiries while still managing their workloads, especially when many of these […]
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We need to stop talking about AI
In a controversial 2003 article in the Harvard Business Review and a follow-up book with the same title, technology writer Nicholas Carr asked “Does IT Matter?” IT had become a commodity input; it had lost its mystique; it had become normal. Time was when the wheel was technology. But as the wheel was refined and […]
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