Artificial intelligence
Chatbots for customer service
Does your law firm find call handling a challenge? Do you sometimes find yourself losing out on leads because your fee earners do not have enough time to follow up on enquiries? Many solicitors struggle to find the time to respond effectively to new enquiries while still managing their workloads, especially when many of these […]
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We need to stop talking about AI
In a controversial 2003 article in the Harvard Business Review and a follow-up book with the same title, technology writer Nicholas Carr asked “Does IT Matter?” IT had become a commodity input; it had lost its mystique; it had become normal. Time was when the wheel was technology. But as the wheel was refined and […]
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